LiveWork Help & FAQs - Compensation & Payment
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Providers and Experts:
How do I get paid when my work on a Project is complete?
What are my tax responsibilities for earnings received for work performed on LiveWork?
W-9 Information General: What type of PayPal account is required? Do I need a "Verified PayPal" account for payment? How should I setup my PayPal account to receive payment? What is the default currency on LiveWork? How do I verify that I can receive funds via PayPal in my country? What LiveWork Service Fees apply? How does affiliation affect my invoicing & payment? Providers and Experts: For more information regarding tax issues and responsibility please visit the IRS website. Additional fees may apply to transactions that are cross border (in different countries and currencies.) For information regarding international transaction fees please visit: PayPal Worldwide and PayPal Blog - New Currencies
General: Back to Help & FAQs Main Page
How do I get paid when my work on a Project is complete?
Payment for services provided on LiveWork is remitted via PayPal. Experts on LiveWork must have a “verified” Premier or Business PayPal account to receive payment.
Upon Client acceptance of a completed task , the LiveWork system will automatically generate an invoice that will appear in the Outstanding Payments module in the Payments section of your LiveWork Account. No action to submit the invoice is required. The invoice will also automatically appear in the Client’s account Pending Payment section for payment.
When an invoice is paid, you will receive a system notification and the paid invoice will be listed in the Payments Received module in the Payments section of your LiveWork Account.
If you have questions regarding the payment of an invoice, please contact the Client directly for information.
What are my tax responsibilities for earnings received for work performed on LiveWork?
The Expert or Provider has the sole responsibility of understanding and adhering to any tax laws for receiving payment for work performed on the LiveWork platform which will depend on applicable local and national tax laws.
What fees are incurred when using a PayPal account to remit or receive payment for work performed on LiveWork?
PayPal fees are assessed based on the funding type used and the type of account you have. LiveWork is not involved in the assessment, charge or collection of PayPal fees. For information on PayPal account types and fees please visit: PayPal Fees. Generally the recipient of money incurs the appropriate fees.
NOTE: Since PayPal fees can include a per transaction fee, we suggest to invoice tasks completed in bulk to minimize transaction fees incurred.
W-9 Information
If you have reached a LiveWork earnings threshold, along with your success, you may encounter tax responsibilities. LiveWork assists Clients and Experts with tax reporting obligations if needed. However, this doesn't necessarily mean you or your clients have such an obligation. If you are prompted by the system to provide W-9 info, these are the next steps:
For US based Experts, please complete and sign the one W-9 form below most appropriate to you:
Self-Employed W-9
-OR-
Small Business W-9
What type of PayPal account/setting is required?
In order to receive or send payment on LiveWork via PayPal there are 4 requirements:
1. You require a Premier or Business Account.
2. You require a Verified PayPal Account.
3. You need to set your preferences to allow receiving payments from non-eBay users.
4. You need to have confirmed your email adress on file with PayPal (See "How to confirm email? PayPal FAQ.)
The type of PayPal account required to pay for as well as receive payment on LiveWork is a PayPal Premier or Business account. Personal PayPal accounts will not work and need to be upgraded, which is free. These accounts have additional functionality, higher limits and more flexibility.
If you have an existing personal account, you can easily upgrade without cost from within your PayPal Account screen by clicking the "Upgrade" link. For more details see the PayPal Help, Account Type Help or go to http://paypal.com/
Do I need a "Verified PayPal" account for payment?
Yes. In order to receive payment for work performed on LiveWork you are required to have a "Verified" Premier or Business PayPal account. Payments cannot be processed to Personal or unverified PayPal accounts.
Please see the PayPal Mandatory Account Verification/Configuration documentation for specific steps required to “Verify” your PayPal account.
The status of your PayPal account can be seen on PayPal.com on the "My Account" screen below your name and or upgraded by clicking the "Get Verified" link on your PayPal Account screen on Paypal.com. "Verified" means that you've added a bank account or PayPal credit card to your PayPal account. Please see the PayPal.com FAQ's for details.
To confirm that your Premier or Business PayPal account is “Verified” with LiveWork, log into LiveWork, click the Account link, select the Personal Info tab, click the "Verify Account" link within the Payment Info section. This will redirect you to the PayPal servers for verification to confirm that you have a correctly configured "Verified PayPal" account.
Note: This step only verifies your account and does not submit or transfer any money. For more details on Verified PayPal accounts, please see the PayPal FAQ's.
How should I configure my PayPal account to receive payment?
You need to configure your preferences to allow for payments from non-ebay or unconfirmed emails. To confirm/change this, Log into www.paypal.com, go to the "Profile" link, then "Payment Receiving Preferences".
Change the options for “Block Payments for the items not sold on eBay from U.S. users who do not provide a confirmed address:” to NO.
Also, any other options that might prevent payment. Now this will not block payments from such accounts and as such, should be able to receive payment.
What is the default currency on LiveWork?
The default currency for work performed and rendered in LiveWork is in $(USD). In some instances you can convert via PayPal your currency to your local currency if needed. Please visit http://paypal.com/ for more details.
How do I verify that I can receive funds via PayPal in my country?
To verify your ability to receive funds via PayPal in your country, please review the info on the PayPal website: https://www.paypal.com/worldwide/
Please note: If your country is listed in the bottom section titled, “Send Money to Anyone in the Growing PayPal Network” on https://www.paypal.com/worldwide/ -- you cannot currently receive funds via PayPal in your country.
What LiveWork Service Fees apply?
LiveWork charges a Service Fee of 10% for work performed via the platform, the Service Fee is the fee that LiveOps earns for providing the Service to users. The Service fee is automatically deducted from the amount paid by the client to the workforce (Expert or Provider) during payment of invoices received.
How does affiliation affect my invoicing & payment?
When you affiliate yourself with a company on LiveWork, you are explicitly indicating an affiliation with that Company (e,g: you could be an employee). By doing so, the company has the option to enable "Company Invoicing", which indicates their preference for receiving payment for all work performed for their affiliated experts directly. It is then at the company's discretion on how to use or distribute those funds to the Affiliated Experts.
