Help & FAQs - Dispute & Conflict Resolution

LiveWork Dispute Resolution Assistance Policy

LiveWork has no role or involvement in the contracting between users of the Service, and is not involved in adjudication of disputes. However, LiveWork offers many tools and features which can assist users to implement positive service relationships and avoid transactional disputes. Disputes often arise due to miscommunication. LiveWork encourages productive user to user communication for independent dispute resolution. In addition, LiveWork encourages users to take advantage of many of the features of the LiveWork Service to help ensure that you have successful and positive user to user transactions.

LiveWork Customer Care is available as a resource to users of the Service to address questions or problems associated with use of the LiveWork Service. However, LiveWork Customer service will not attempt to engage as an intermediary in adjudicating reported disputes among users of the Service. LiveOps may take action, in LiveOps’ sole discretion, as necessary to maintain the integrity of the Service. LiveWork Customer Care may review reported issues to gain insight and clarity around user to user interaction to determine the nature of the issue raised.

LiveWork offers many communication tools, including the Project Post Page requirements, user to user email functionality, and the feedback system. In addition, we can offer some suggestions and guidelines to assist users in implementing positive user transactions.

• As a Client:

- Post Projects and Tasks with clear scope, clearly defined deliverables and/or performance requirements
- Clearly define Task due dates and other required time frames.

As an Expert or Provider, make sure you understand the Task Requirements before you start; if you have questions about Task or Project requirements, ask Client to clarify

• Maintain open lines of communication. Be clear about your expectations and check in frequently with the other party.

As a Client: Be prompt about responding to email inquiries from Experts and Providers and answer clarifying questions. As an Expert, respond promptly to email inquiries from the Client.

• Implement appropriate terms and conditions applicable to your requested service transaction, and as necessary, obtain legal advice

- LiveWork enables users to attach a written agreement on the Project Post requirements page; Clients may require Experts or Providers to execute prior to accepting them on your team - Consider terms in such agreements such as: o Task Acceptance Requirements? o Confidentiality terms? o Ownership of resulting deliverables?

Maintain an electronic record of written communications between you and your service providers relevant to your transaction. This can serve as helpful documentation should disputes arise.

You may contact LiveWork Customer Service for assistance with posting a Task.

• Experts: Accept a Task only when it has a clear statement of work, well-defined deliverables and milestones, precise timeframes and payment terms.

• Clients: After the Task is completed, leave objective, balanced ratings and feedback. If the Expert does not complete the Task, leave objective, balanced ratings and feedback.

The LiveWork Terms of Use currently state (as of April 7, 2009):

"LiveOps has no role or involvement in the contracting between users of the Service, including but not limited to, any agreements entered into between Clients, Project Leaders, and Experts who have connected through the Service…" "...Whether as a Client, Project Leader, or Expert, you use the Service at your own risk…” Terms of Use section #6.

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